Overview
FireScope Engage is the world’s first touch-screen interface for Business Service Management, ideal for network operations centers, IT strategic planning sessions or the offices of IT leadership. At-a-glance, IT operators gain instant comprehension of infrastructure performance, IT business impact and active threats in real-time. As critical events or early indicators of failure are identified, strong visual cues catch the eye of users in the vicinity of Engage, with event and performance details available with a single touch. Armed with this information, remediation and proactive response become simpler and inherently quicker.
- Gain instant access to any IT operations metrics and event information, whenever and however you wish.
- Focus your time on ongoing projects and tasks, without the disruption of periodically logging in and checking traditional monitoring solutions.
- React faster to IT incidents with strong visual cues as they happen without waiting for email or pager notification.
- Communicate IT performance to Line of Business leaders using their own language through a visually attractive user experience.
- Become proactive, rather than reactive.
Business Benefits
Engage was built by decoupling the interface from FireScope¹s service-oriented architecture, giving FireScope users a menu of interface options to select from. In addition to touch screens, other interface options targeted to mobile devices, including an Apple iPhone application, enable ubiquitous Business Service Management.
From CIO to System Administrator, FireScope enables every member of IT to fully immerse themselves in IT operations through the interface method of their choice. A VP of IT may prefer a touch screen mounted on his office wall, while system administrators seamlessly switch between FireScope¹s fully customizable portal or mobile interface. Regardless of where you are, or what technology you have on hand, with FireScope Engage you gain instant access to the real-time business impact of IT operations.
FireScope Solutions
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