Achieve Proactive IT Operations

By far the largest drain on IT efficiency is the virtually constant pattern of unplanned incidents and outages requiring IT professionals to drop what they’re doing to perform remediation. Projects get delayed, stress levels increase and the general perception of IT quality plummets. Yet, very few outages occur without early symptoms in the form of logged events, degradation of performance or other abnormal behavior. This is what FireScope Business Service Management was designed to identify and respond to.

Mounted on a wall in a Network Operations Center or the CIO’s office, FireScope Engage receives real-time updates from a FireScope Business Service Management appliance. As key metrics break thresholds of expected performance or events occur that are the early symptoms of an incident, Engage utilizes strong visual cues to alert nearby IT Operators. At a single touch, users get instant access to the complete context of the notification – event details, performance metrics, business impact analysis and more – all arming IT professionals with the information they need to plan their response
and react before users are impacted.